Function and Department: CEO Office, Human Resources

Location: Anywhere

Role Summary

The Head of Global HR Operations is accountable for the end-to-end delivery of efficient, compliant, and high-quality HR services across the twelve countries where Infineum employs people. The role leads country HR Operations teams to ensure consistent execution of core HR processes, a strong employee experience, and alignment with business priorities.

A critical dimension of success is partnership with HR’s Global Centres of Excellence (focused on People Strategy & Design, Business Partnering & HR Technology) in order to translate HR strategies into consistent operational delivery. The role also supports growth and change, including mergers and acquisitions (M&A), while maintaining strong governance, risk management, and compliance across all jurisdictions.

Key Accountabilities

Leadership of HR Operations

• Lead, develop, and inspire HR Operations teams across multiple geographies, ensuring consistent, high-quality service delivery for both union and non-union employees.
• Build operational capability, discipline, and a strong service mindset within country HR teams across the standard suite of HR services (talent, rewards, benefits, employee relations and HRIS). Foster a high-performance culture focused on accountability, continuous improvement, and employee experience.
• Provide advice and approvals for matters escalated by HR Managers or line leaders.
• Drive standardization of core HR processes when it makes sense across geographies, sharing best practices between teams, balancing global consistency with local practices and regulatory requirements and associated change management.
• Own the HR operational risk framework, ensuring proactive identification, mitigation, and monitoring of risks including stewarding the Reporting Hotline and Code of Conduct investigation process, including direct involvement when required.
• Ensure payroll procedures are documented and controls consistently applied.
• Lead audit readiness and responses (internal, external, and regulatory).
• Promote a culture of integrity, accountability, and ethical HR practice.

HR Interface with the Centers of Excellence

• Drive operational readiness and adoption of HR People Strategy & Design Team’s initiatives, including policies, platforms, and process changes.
• Ensure local HR teams understand global initiatives so that they are delivered meaningfully at each of our sites and that these initiatives continue to be embedded after the effective date.
• Act as a core operational partner to Strategic HR Business Partners, turning workforce plans into executable operational solutions (e.g. hiring, mobility, restructuring, exits).
• Support organizational change activity through operational planning and execution.
• Partner with HR Technology to optimize HR systems for both HR and the broader organization.
• Ensure strong HR data accuracy, governance, and ownership across HR systems and processes.
• Support deployment and adoption of new HR technologies and digital tools.

Stakeholder Management & Business Partnership

• Act as a trusted partner to HR Centers of Excellence.
• Build strong cross-functional relationships with senior leaders.
• Ensure HR Operations is embedded in strategic and operational business discussions.

Experience

• Proven HR leadership experience with multinational companies.
• Experience working with unions or works councils a plus.
• Track record of leading teams in particular setting stretching targets, embedding a continuous improvement mindset, leading the delivery of consistent results and driving high performance
• Experience in partnering with HR Centres of Excellence in matrix organizations to deliver successful business outcomes
• Well-rounded background in core HR functions (talent, rewards, benefits, employee relations and HRIS), as well as audit, compliance, and operational risk management.
• Demonstrated experience in M&A, including due diligence and integration delivery.
• Experience working in chemical, energy or complex manufacturing environments is strongly preferred.

Qualifications

• Degree in Human Resources, Business Administration, or a related discipline preferred
• Proven expertise in HR operations and leadership, with hands-on experience managing multi-country teams at scale.
• Demonstrated ability to build, lead, and develop high performing teams.
• Strong experience of delivering measurable HR outcomes in complex, dynamic environments.