Role Function and Group: Sales, Asia Pacific
Location:  India Business Center, Mumbai

Position Summary:

The Account Manager (India) will be responsible for the overall management of key Accounts (Customers) in India. CRM (Customer Relationship Management) will be a key feature of this position.

Key Outputs:

• Responsible for the overall management of businesses in India for sales of Lubricant Additives (Crankcase/Specialties)
• Responsible for the day-to-day running of the India businesses in areas of product technology, supply logistics, product pricing  and personnel interfaces, referring to internal expertise as needed
• Optimize deployment of resources within the various Departments (Marketing, Technology, Supply, Finance etc.) in Infineum, to maximize Customer Satisfaction in line with customer segmentation prioritization
• Works closely with appointed Agents & Distributors and monitor their performance.
• Develops and implements Account Plans to improve Infineum's supply effectiveness through supply reliability, product quality assurance, service level agreements, etc.
• Accountable for monthly Customer Demand Forecast
• Identifies new business opportunities in the form of new Customers, new Products at existing Customers, new growth territories, etc.
• Evaluates competitive threats from other additive suppliers
• Source of market intelligence
• Assist the regional sales and market manager in market research, market & product strategy deployment as well as identification of growth territories & opportunities
• Any additional roles and responsibilities as assigned.

What skills will you gain from this role?

• Strong & direct appreciation as well as personification of Infineum’s advantaged capabilities of technology excellence, reliability & collaboration
• Full commercial experience exposure

A successful candidate is likely to have:

Essential

• Degree in Engineering or Chemistry or MBA in Marketing
• Minimum of 3 years of relevant sales experience
• Fluent in English, the principal working language of Infineum’s customers.
• Good disposition and sensitive to diverse cultural practices of both local & international personnel in India
• Complete understanding of Indian commercial requirements
• Propensity to grasp technical requirements of Infineum products
• Independent, self-structured & self-motivated
• Exercise sound judgment, flexibility & creativity in managing customer queries, problems or opportunities
• People-oriented person who can lead in a continuously challenging business environment

Desirable

• Understanding of basic Accounting and Financial reporting
• Experience working in a similar or related industry
• Business leadership skills, leading and managing a group of distributors in India
• Basic knowledge on lubricants/additives/chemicals is helpful
• ISO9001 experiences are desirable